Anna is a digital assistant developed by artificial solutions or Ikea. Try to talk with her and you’ll found that she really knows something about Ikea and its products. She can open the map to show you a closest store, talk about Ikea’s corporate mission and special events.
So, she can do some real job. Instead of browsing the web site trying to find info you need or call Ikea by the phone, you can just ask her and get the right answer immediately.
Why use it? Anna’s manufacturer, Artificial Solutions says: “Using an Interactive Assistant for first line support, answering simple and repetitive questions is very cost efficient. By combining it with our operator-based chat, letting the assistant transfer the dialogue to a real person when needed, also ensures that your customers will always receive perfect service.”
Anna’s capabilities are limited, of course. But anyway, I think she can help to save your time on information search.
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